Refund & Return Policy

Last updated: October 31, 2026

At AQUACAR, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return and refund policy.

1. 30-DAY RETURN POLICY

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be in its original packaging, where applicable.

  • Include proof of purchase or your order confirmation.

Returns requested after the 30-day period may not be accepted.

2. HOW TO REQUEST A RETURN

To initiate a return, please contact our customer support team at:

Email: support@aquacar.shop

Please include:

  • Your full name.

  • Your order number.

  • The reason for your return.

  • Photos of the product, if it is damaged or defective.

Our support team will review your request and provide you with the return instructions and return address.

Please do not send items back without contacting us first.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us at support@aquacar.shop as soon as possible.

Please include your order number and clear photographs or videos showing the issue.

We will review the situation and offer an appropriate solution, which may include a replacement or a refund, depending on the circumstances.

4. REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

If you have not received your refund after this period, please contact us at support@aquacar.shop.

5. RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless the item received is damaged, defective, incorrect, or otherwise covered by applicable consumer protection laws.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an issue caused by AQUACAR.

We recommend using a tracked shipping service when returning an item, as we cannot guarantee receipt of untracked returns.

6. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

  • Items damaged due to misuse, negligence, or improper handling.

  • Products that have been modified or altered after delivery.

  • Items returned without prior authorization.

  • Products that are exempt from returns under applicable consumer protection laws.

This does not affect your statutory rights.

7. EXCHANGES

If you would like to exchange an item for another product or a replacement, please contact our support team at support@aquacar.shop.

Exchanges are subject to product availability and applicable return conditions.

8. CANCELLATION POLICY

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In this case, you may request a return in accordance with our 30-day return policy.

Your statutory cancellation rights remain unaffected.

9. YOUR STATUTORY RIGHTS

Nothing in this policy is intended to limit or exclude any consumer rights you may have under applicable laws.

If you are located in a country where consumer protection laws provide additional rights, those rights will continue to apply.

10. CONTACT INFORMATION

If you have any questions about returns, refunds, or exchanges, please contact us:

Store Name: AQUACAR

Website: https://aquacar.shop

Email: support@aquacar.shop

Our customer support team will be happy to assist you.

Thank you for shopping with AQUACAR!